GBG Loqate

Below you'll find status information for GBG Loqate.

All Systems Operational

About This Site

Welcome to the Statuspage for GBG Loqate.
Location Intelligence is powered by the most accurate global location intelligence data sourced from a range of worldwide data banks updated daily, our award-winning technology delivers exceptional user experience to every customer, wherever they are.

Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Bank Verification Operational
Email Validation Operational
Phone Verification Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture Legacy Operational
Everything Location Operational
Find My Nearest Operational
Geocoding Operational
Loqate SaaS Platform Operational
Store Finder - Distances Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - List Management Operational
Store Finder - Mapping Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate Integrations Operational
Loqate.com Operational
Loqate docs site (docs.loqate.com) Operational
Loqate ANZ (Harmony RightAddress) Operational
Address (ANZ) Operational
Address (International) Operational
Company Lookup (AU) Operational
Customer Portal Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Loqate (Matchcode360) Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP Operational
Email Validation Operational
Land Registry Operational
Landline Validation Operational
Mobile Validation Operational
DataTools Operational
Kleber Operational
CA+ Operational
Express Capture Operational
Kleber Batch Operational
Seltaris Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

"Notification of Planned Loqate for ANZ (Harmony RightAddress) Maintenance - All Services" Aug 30, 2026 19:30-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 2026 - 02:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 04, 2026 - 04:15 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by us. This is for AWS Amazon Aurora MySQL minor version upgrade: 3.08.2 → 3.10.3.

Maintenance Start : Monday 31 August 2026 05:30 AEST equivalent to 30/08/2026 20:30 BST
Maintenance End : Monday 31 August 2026 06:00 AEST equivalent to 30/08/2026 21:00 BST

During the dates/times specified, you may experience brief service interruptions as Harmony RightAddress services will be unavailable during the cutover.

Any questions, please contact GBG Customer Support (Customer.Support@gbg.com)
Aug 04, 2026 - 04:01 UTC

Loqate – Utilities Register – Gas and Electricity Sep 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:08 UTC

Loqate – Utilities Register – Gas and Electricity Oct 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:12 UTC

Loqate – Utilities Register – Gas and Electricity Nov 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:12 UTC

Loqate – Utilities Register – Gas and Electricity Dec 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:12 UTC

Loqate – Utilities Register – Gas and Electricity Jan 1, 2027 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:13 UTC

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Retrospective Service Disruption - Kleber
Resolved - Please be advised that we experienced a brief service disruption that may have resulted in some customers receiving timeout errors.

Start Date and Time
13/08/2026 02:48:52 AEST

End Date and Time
13/08/2026 02:50:52 AEST

Our team is conducting a thorough review of system logs, infrastructure metrics, and related monitoring data to identify what triggered the interruption and to ensure the stability and reliability of the platform.

We understand the importance of service availability and are treating this investigation as a priority.

If you need to speak to us regarding this notification, please contact the Customer Support team via dtsupport@gbg.com.
Aug 13, 05:39 UTC

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Retrospective Service Disruption - Loqate - Verify US Region only
Resolved - Verify - US Region only

Please be advised that we experienced a service disruption that may have resulted in some customers receiving system errors against the Loqate services listed below.

The incident duration was between 11/08/2026 00:02 - 11/08/2026 00:23 BST

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com
Aug 11, 09:23 UTC

Aug 10, 2026

Retrospective Service Disruption - Loqate - Capture V3, Capture V4, AddressComplete - US Region only
Resolved - Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below.

The incident duration was between 14:08 -14:32 BST 10/08/2026

Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this.

If you need to speak to us regarding this notification, please contact the Customer Support team via loqatesupport@gbgplc.com
Aug 10, 13:54 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

"Notification of Planned Loqate Maintenance - Utilities Register - Electricity"
Completed - The scheduled maintenance has been completed.
Aug 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 08/08/2026 09:00 BST
Maintenance End : 08/08/2026 11:00 BST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 3, 14:07 UTC

Aug 7, 2026

"Notification of Planned Loqate Maintenance - Account Section"
Completed - The scheduled maintenance has been completed.
Aug 7, 22:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried out.

Maintenance Start : 06/08/2026 07:00 BST
Maintenance End : 07/08/2026 23:59 BST

Please be advised that GBG Support teams will be performing essential maintenance during this time.

Loqate services will continue to operate as normal, and there will be no impact to API requests or service availability.

During the maintenance window, customers may experience delays in usage statistics being updated or may be temporarily unable to view usage information within the Accounts Section.

No action is required from customers. We apologise for any inconvenience and thank you for your understanding while we complete this essential work.

Any questions, please contact GBG Customer Support.
Aug 4, 14:57 UTC

Aug 6, 2026

Service Incident for - Loqate - Capture V4
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/08/2026 11:25 BST

Incident Resolution Time: 06/08/2026 14:15 BST
Aug 6, 13:34 UTC
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Aug 6, 13:08 UTC
Service Disruption - All services
Resolved - This incident has been resolved.
Aug 6, 13:04 UTC
Investigating - We are aware that some customers experienced a temporary degraded disruption to services earlier today. The issue has now been resolved, and services are operating normally.

Time of incident Start time: 11:29 BST - End time: 11:38 BST

Our investigation identified an issue within an internal service component, which impacted the availability of a number of services. The issue was identified and addressed promptly, allowing normal service to be restored.
We appreciate the impact that service interruptions can have on your operations and sincerely apologise for any inconvenience caused. We are actively progressing a number of follow up actions to strengthen resilience, enhance monitoring, and reduce the likelihood of a similar issue occurring in the future.

Thank you for your patience, understanding, and continued support while we worked to restore service.
Aug 6, 11:20 UTC

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Service Disruption - Capture V4 - Brazil datasets
Resolved - We can confirm this issue affecting customers using our Brazil dataset has now been fully resolved.

The incident was between 15:30 BST to 17:26 BST 03/08/2026

Please accept our apologies for any impact to your business.

If you require any further assistance then please do not hesitate to contact Loqate Support at :

LoqateSupport@gbgplc.com
Aug 3, 16:38 UTC
Update - We are continuing to investigate this issue.
Aug 3, 16:14 UTC
Investigating - Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Aug 3, 16:03 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

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