All Systems Operational

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Welcome to the Statuspage for GBG Loqate.
Location Intelligence is powered by the most accurate global location intelligence data sourced from a range of worldwide data banks updated daily, our award-winning technology delivers exceptional user experience to every customer, wherever they are.

Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Bank Verification Operational
Email Validation Operational
Phone Verification Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture Legacy Operational
Everything Location Operational
Find My Nearest Operational
Geocoding Operational
Loqate SaaS Platform Operational
Store Finder - Distances Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - List Management Operational
Store Finder - Mapping Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate Integrations Operational
Loqate.com Operational
Loqate docs site (docs.loqate.com) Operational
Loqate ANZ (Harmony RightAddress) Operational
Address (ANZ) Operational
Address (International) Operational
Company Lookup (AU) Operational
Customer Portal Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Loqate (Matchcode360) Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP Operational
Email Validation Operational
Land Registry Operational
Landline Validation Operational
Mobile Validation Operational
DataTools Operational
Kleber Operational
CA+ Operational
Express Capture Operational
Kleber Batch Operational
Seltaris Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification of Planned Loqate Maintenance - Phone Verification Oct 27, 2026 21:00-23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 08, 2026 - 16:12 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 27/10/2026 21:00 GMT
Maintenance End : 27/10/2026 23:00 GMT

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 08, 2026 - 15:36 UTC

Loqate Maintenance Oct 28, 2026 08:00-10:00 UTC

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 12, 2026 - 10:32 UTC

Notification of Planned Loqate Maintenance - Phone Verification Oct 28, 2026 20:00 - Oct 29, 2026 03:00 UTC

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 28/10/2026 20:00 UTC / GMT
Maintenance End : 29/10/2026 03:00 UTC / GMT

Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur.

Any disruption, if they occur, is expected to be brief within the scheduled maintenance window.
Any questions, please contact GBG Customer Support.
Posted on Oct 19, 2026 - 18:02 UTC

Loqate Maintenance Oct 29, 2026 08:00-10:00 UTC

Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Posted on Oct 12, 2026 - 10:33 UTC

Loqate – Utilities Register – Gas and Electricity Nov 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:12 UTC

Loqate – Utilities Register – Gas and Electricity Dec 1, 2026 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:12 UTC

Notification of Planned Loqate Maintenance - Phone Verification Dec 10, 2026 13:00 - Dec 11, 2026 01:00 UTC

Update - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/11/2026 22:00 BST
Maintenance End : 07/11/2026 04:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 19, 2026 - 13:50 UTC
Update - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/11/2026 22:00 BST
Maintenance End : 07/11/2026 04:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 19, 2026 - 13:49 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/11/2026 22:00 BST
Maintenance End : 07/11/2026 04:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 19, 2026 - 11:05 UTC

Loqate – Utilities Register – Gas and Electricity Jan 1, 2027 00:00-08:00 UTC

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 14:13 UTC

Notification of Planned Loqate Maintenance - Phone Verification Dec 10, 2027 21:00 - Jan 10, 2028 03:00 UTC

Update - Dear Customer,

This notification is to inform you of planned maintenance work being carried out by our supplier.
Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur.

Maintenance Start : 06/11/2026 23:00 BST
Maintenance End : 07/11/2026 05:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 19, 2026 - 11:21 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried out by our supplier.
Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur.

Maintenance Start : 24/10/2026 23:00 BST
Maintenance End : 25/10/2026 05:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Oct 09, 2026 - 14:40 UTC

Oct 27, 2026

Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:32 UTC

Oct 26, 2026

Loqate Maintenance - Capture V3 & Capture Legacy
Completed - The scheduled maintenance has been completed.
Oct 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC
Scheduled - Dear Customer,

Please be advised that GBG Support teams will be performing essential maintenance during this time.

Maintenance Start : 26/10/2026 10:00 GMT
Maintenance End : 26/10/2026 14:00 GMT

During the date/times specified, we will carry out a scheduled upgrade to a Capture component as part of our ongoing service improvements. The upgraded component will remain in place once the upgrade is complete.

No impact is expected for integrations that follow the standard flow.

If you notice any unexpected behaviour, please contact Loqate Support.
Oct 20, 14:12 UTC
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:31 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:30 UTC
Notification of Planned Loqate Maintenance - Phone Verification
Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 10:56 UTC
Update - Dear Customer,

This notification is to inform you of planned maintenance work being carried out by our supplier.
Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Maintenance Start : 22/10/2026 23:00 BST
Maintenance End : 23/10/2026 02:00 BST


Any questions, please contact GBG Customer Support.
Oct 6, 15:54 UTC
Update - Dear Customer,

This notification is to inform you of planned maintenance work being carried out by our supplier.
Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Maintenance Start : 22/10/2026 23:00 BST
Maintenance End : 23/10/2026 02:00 BST


Any questions, please contact GBG Customer Support.
Oct 6, 15:47 UTC
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried out by our supplier.
Our supplier has taken preventive measures to minimise any potential impact; however, brief connectivity interruptions may occur. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Maintenance Start : 22/10/2026 22:00 BST
Maintenance End : 23/10/2026 01:00 BST


Any questions, please contact GBG Customer Support.
Oct 6, 09:19 UTC

Oct 22, 2026

Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:29 UTC
Retrospective Service Incident - GBG - Datatools Kleber, Kleber Batch and CA+
Resolved - GBG was informed of 2 critical PHP vulnerabilities that could affect some of our services. Consequently, an unscheduled outage was initiated to implement the necessary remediation activities and bring our hosted solution in line with our security standards.

Start Date and Time
22/10/2026 5:12 AEDT

End Time and Date
22/10/2026 6:34 AEDT

If you need to speak to us regarding this notification, please contact the Customer Support team via dtsupport@gbg.com.
Oct 22, 00:02 UTC

Oct 21, 2026

Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:29 UTC

Oct 20, 2026

Notification of Planned Loqate Maintenance - AddressComplete & Capture v3
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 13:29 UTC
Scheduled - Dear Customer,

Please be advised that GBG Support teams will be performing essential maintenance during this time.

Maintenance Start : 20/10/2026 09:00 BST
Maintenance End : 20/10/2026 13:00 BST

During the dates/times specified, we will carry out a scheduled upgrade to a Capture component as part of our ongoing service improvements. The upgraded component will remain in place once the upgrade is complete.

No impact is expected for integrations that follow the standard flow.

If you notice any unexpected behaviour, please contact Loqate Support and we will investigate straight away.
Oct 16, 13:25 UTC
Retrospective Service Incident for - Loqate - Multiple components
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 20/10/2026 07:08 - 20/10/2026 07:20 BST

To customers that have been affected by this issue, we would like to apologise.
Oct 20, 10:34 UTC
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:28 UTC

Oct 19, 2026

Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 11:43 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:27 UTC
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 11:42 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:26 UTC
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 11:41 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:25 UTC
Loqate Maintenance
Update - The scheduled maintenance has been completed.
Oct 19, 11:40 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 11:40 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:24 UTC
Loqate Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 10:36 UTC
Scheduled - Please be advised that GBG Support teams will be performing essential datacentre maintenance during this time.

All core Loqate services will remain up and operational, and no action is required by customers.

This maintenance is vital to ensure the stability and reliability of Loqate services in the lead-up to the Black Friday trading period.
Oct 12, 10:23 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Loqate Maintenance - Upcoming Certificate Renewals for postcodeanywhere.com and postcodeanywhere.co.uk - Action Required
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 UTC
Scheduled - We will be renewing the SSL certificate for postcodeanywhere.com and postcodeanywhere.co.uk

Action Required: Most customers will not need to take any action. However, customers operating older platforms, bespoke integrations, or managed trust stores should ensure that the latest Sectigo Root CA certificates are trusted within their environment.

Failure to trust the new Root CA may result in SSL/TLS connection or certificate trust errors when connecting to impacted services.

Recommended action

Review your certificate trust store before 13 October 2026.
Ensure the current Sectigo Root CA certificates are present and trusted.
If you manage certificate stores through internal security or infrastructure teams, please engage them in advance of the renewal.

For assistance, please refer to https://www.sectigo.com/sectigo-public-root-cas-migration or contact our Customer Support team via loqatesupport@gbgplc.com
Oct 8, 08:47 UTC
Retrospective Service Incident for - Loqate - Capture V4 - US Region
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 13/10/2026 01:30 - 13/10/2026 02:15 BST

To customers that have been affected by this issue, we would like to apologise.
Oct 13, 08:44 UTC
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