All Systems Operational

About This Site

Welcome to the Statuspage for GBG Loqate.
Location Intelligence is powered by the most accurate global location intelligence data sourced from a range of worldwide data banks updated daily, our award-winning technology delivers exceptional user experience to every customer, wherever they are.

Loqate Operational
Capture V3 Operational
Capture V4 Operational
Verify Operational
Bank Verification Operational
Email Validation Operational
Phone Verification Operational
Account Section Operational
AddressComplete Operational
AddressComplete V4 Operational
Capture Legacy Operational
Everything Location Operational
Find My Nearest Operational
Geocoding Operational
Loqate SaaS Platform Operational
Store Finder - Distances Operational
Store Finder - Geocoding Operational
Store Finder - Geocoding Typeahead Operational
Store Finder - List Management Operational
Store Finder - Mapping Operational
Verify China Operational
Utilities Register - Gas Operational
Utilities Register - Electricity Operational
Loqate Integrations Operational
Loqate.com Operational
Loqate docs site (docs.loqate.com) Operational
Loqate ANZ (Harmony RightAddress) Operational
Address (ANZ) Operational
Address (International) Operational
Company Lookup (AU) Operational
Customer Portal Operational
Email Validation Operational
Phone Validation (ANZ) Operational
Loqate (Matchcode360) Operational
Loqate (Matchcode360) Email Validation Operational
Loqate (Matchcode360) Land Registry Operational
Loqate (Matchcode360) Landline Validation Operational
Loqate (Matchcode360) Mobile Validation Operational
Loqate (Matchcode360) Portal Operational
Loqate (Matchcode360) Powersearch Operational
Loqate (Matchcode360) REST API Operational
Loqate (Matchcode360) SOAP API Operational
GBG Datacare Operational
Datacare Managed Services & Automated SFTP Operational
Email Validation Operational
Land Registry Operational
Landline Validation Operational
Mobile Validation Operational
DataTools Operational
Kleber Operational
CA+ Operational
Express Capture Operational
Kleber Batch Operational
Seltaris Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Loqate – Utilities Register – Gas and Electricity Oct 1, 2026 01:00-09:00 BST

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 15:12 BST

Loqate – Utilities Register – Gas and Electricity Nov 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 15:12 BST

Loqate – Utilities Register – Gas and Electricity Dec 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 15:12 BST

Loqate – Utilities Register – Gas and Electricity Jan 1, 2027 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 30, 2026 - 15:13 BST

Sep 11, 2026

Service Incident for - Loqate - AddressComplete (Canada Post HUB)
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 09/09/2026 19:42 BST

Incident Resolution Time: 11/09/2026 11:00 BST
Sep 11, 11:43 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 10/09/2026 20:05 BST

Next Update: 11/09/2026 12:30 BST
Sep 11, 09:26 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 10/09/2026 18:02 BST

Next Update: 10/09/2026 09:00 BST
Sep 10, 20:08 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Sep 10, 20:05 BST
Loqate Maintenance - Capture V4 - US Region
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency in the US region whilst this takes place.

This maintenance is vital to ensure the stability and reliability of Loqate services.
Sep 8, 11:36 BST

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Loqate Maintenance - Capture V4 - US Region
Completed - The scheduled maintenance has been completed.
Sep 4, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:00 BST
Scheduled - Please be advised that GBG Support teams will be performing essential maintenance during this time. All core Loqate services will remain up and operational, however, customers may experience some minor disruption or increased latency in the US region whilst this takes place.

This maintenance is vital to ensure the stability and reliability of Loqate services.
Sep 2, 15:21 BST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Service Incident for - Loqate - Capture V3 Geo+
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 12:37 02/09/2026 BST

Incident Resolution Time:19:35 02/09/2026 BST
Sep 2, 20:32 BST
Update - We are continuing to work on a fix for this issue with a high priority.
Sep 2, 17:16 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using Capture V3 Geo+ service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Sep 2, 14:34 BST

Sep 1, 2026

Loqate – Utilities Register – Gas and Electricity
Completed - The scheduled maintenance has been completed.
Sep 1, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 01:00 BST
Scheduled - Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Jul 30, 15:08 BST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

"Notification of Planned Loqate for ANZ (Harmony RightAddress) Maintenance - All Services"
Completed - The scheduled maintenance has been completed.
Aug 30, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 20:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 03:35 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:15 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by us. This is for AWS Amazon Aurora MySQL minor version upgrade: 3.08.2 → 3.10.3.

Maintenance Start : Monday 31 August 2026 05:30 AEST equivalent to 30/08/2026 20:30 BST
Maintenance End : Monday 31 August 2026 06:00 AEST equivalent to 30/08/2026 21:00 BST

During the dates/times specified, you may experience brief service interruptions as Harmony RightAddress services will be unavailable during the cutover.

Any questions, please contact GBG Customer Support (Customer.Support@gbg.com)
Aug 4, 05:01 BST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage