We are aware that some customers experienced a temporary degraded disruption to services earlier today. The issue has now been resolved, and services are operating normally.
Time of incident Start time: 11:29 BST - End time: 11:38 BST
Our investigation identified an issue within an internal service component, which impacted the availability of a number of services. The issue was identified and addressed promptly, allowing normal service to be restored. We appreciate the impact that service interruptions can have on your operations and sincerely apologise for any inconvenience caused. We are actively progressing a number of follow up actions to strengthen resilience, enhance monitoring, and reduce the likelihood of a similar issue occurring in the future.
Thank you for your patience, understanding, and continued support while we worked to restore service.
Posted Aug 06, 2026 - 11:20 UTC
This incident affected: Loqate (Capture V3, Capture V4, Verify, Bank Verification, Email Validation, Phone Verification, Account Section, AddressComplete, AddressComplete V4, Capture Legacy, Everything Location, Find My Nearest, Geocoding, Loqate SaaS Platform, Store Finder - Distances, Store Finder - Geocoding, Store Finder - Geocoding Typeahead, Store Finder - List Management, Store Finder - Mapping, Verify China, Utilities Register - Gas, Utilities Register - Electricity, Loqate Integrations, Loqate.com, Loqate docs site (docs.loqate.com)).